Refund policy
RETURN & REFUND POLICY
ALL SALES ARE FINAL EXCEPT AS EXPRESSLY PROVIDED IN THIS POLICY OR AS REQUIRED BY APPLICABLE LAW.
Please carefully review product descriptions, measurements, sizing information, photos and other product information before placing your order.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order when it arrives.
If your item arrives damaged or defective, or if you receive an incorrect item, contact us as soon as possible at contact@burymysins.com.
Please include your order information and, when applicable, photos showing the issue so that we can evaluate the problem.
If we determine that the item qualifies under this policy, we will provide instructions for resolving the issue, which may include a replacement, return, store credit or refund as appropriate.
SIZE ISSUES
If you received an item and need a different size, contact us at contact@burymysins.com.
Approved size exchanges require the original item to be returned in the same condition in which it was received: unworn, unused, with tags attached where applicable, and in its original packaging. Proof of purchase may also be required.
If the requested replacement size is unavailable after an approved return, we may issue a refund for the returned item.
STARTING A RETURN
To request a return or exchange, contact:
contact@burymysins.com
If your request is accepted, we will provide return instructions and, when applicable, a return shipping label.
Do not send merchandise back without first contacting us. Items returned without prior authorization may not be accepted.
NON-RETURNABLE ITEMS
Except where required by applicable law or expressly stated otherwise in this policy, sales are final.
Items that have been worn, used, altered, damaged after delivery, or returned without required tags or packaging may not qualify for return or exchange.
Certain products may also be non-returnable, including customized or personalized products, gift cards, and products specifically identified as final sale at the time of purchase.
Please contact us at contact@burymysins.com if you have questions about whether a particular item qualifies.
SALE ITEMS AND GIFT CARDS
Unless required by applicable law or an item qualifies as damaged, defective or incorrect under this policy, sale or final-sale items and gift cards are not returnable.
EXCHANGES
For an approved exchange, we will provide instructions for returning the original item.
Replacement items are subject to availability.
EUROPEAN UNION RETURNS
If merchandise is shipped to a consumer in the European Union or another jurisdiction that provides mandatory cancellation or return rights, applicable statutory consumer rights will apply notwithstanding any conflicting provision of this policy.
Where an applicable 14-day withdrawal right applies, returned merchandise generally must be returned in the condition required by applicable law. Certain products may be exempt from withdrawal rights.
REFUNDS
If a return is approved for a refund, we will notify you after receiving and inspecting the returned item.
Approved refunds will generally be issued to the original payment method.
Please allow up to 10 business days after we process an approved refund for your bank or card issuer to post the funds to your account.
If more than 15 business days have passed since we notified you that your refund was approved and you have not received it, contact us at contact@burymysins.com.
LOST, DELAYED OR MISSING PACKAGES
Shipping carriers control packages while they are in transit.
If tracking indicates that a package has been lost, delayed or delivered but you cannot locate it, please contact the applicable shipping carrier.
You may also contact us at contact@burymysins.com with your order information so we can review the available shipping and tracking information.
Nothing in this policy limits any rights you may have under applicable consumer protection law.
CONTACT INFORMATION
AMADOU'S VINTAGE LLC
Doing business as bury.mysins
Email: contact@burymysins.com
Website: https://burymysins.com